FAQs

Our Delivery Service

Q: Do you do deliveries?
A: Yes, local,national and international delivery.

Q: How does your delivery service work?
A: We always make every effort to deliver your gift into the recipient's hands. However, if no-one is at home to receive it, the driver will try to leave it safely with a neighbour and leave a card stating where it has been left. If no neighbours can be found the driver will leave a 'called today' card, inviting them to call the florist and arrange a more convenient delivery time.

Q: Do you deliver to offices?
A: Yes and for office deliveries, please ensure you include the company name and full address of the recipient. We are unable to accept orders where full address information has not been supplied.

Please note that orders will be delivered to the reception at the address supplied, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.

Q :How about timed deliveries?
A: Timed deliveries are only accepted for funeral flowers.

Morning or Afternoon specified deliveries will be made within those hours. Other deliveries are normally made Monday to Saturday during normal shop hours, however we'll always try to meet special requirements, please don't hesitate to contact us at 020 8947 6654.

Caring for Your Flowers and Plants

Q: How should I take care of my flowers or plants?
A: Every flower order is accompanied by a sachet of cut flower food, which if used according to the instructions on the packet, will help to prolong the life and beauty of your flowers. The flower food contains Dextrose, Alumimium Sulphate and Potassium Chloride.

The following care instructions are designed to help your flowers last and look their best to ensure maximum pleasure from the gift.

  • Some of your flowers may still be in bud. This is because we want you to enjoy them for as long as possible.
  • Take care when removing the cellophane. This is sometimes used as a reservoir for water to keep your bouquet fresh during delivery

Tips to help your flowers last from Guy Barter, senior adviser at the Royal Horticultural Society:

  1. Make sure the vase is an adequate size, (2 thirds the length of the flowers) and has a neck wide enough to allow air to circulate. Keep vases very clean and use coloured glass. The darker the glass the harder it is for nasty green slime (actually algae) to grow.
  2. Cut all stem bottoms diagonally immediately before putting them in water. Remove all foliage below the waterline. Note de-thorning roses may shorten their life.
  3. Don't shock the flowers with cold. Cut stems fair best in aired water. Bulb flowers such as Daffodils and Tulips, however, prefer cool water).
  4. To prevent dehydration, keep cut flowers away from central heating, direct sunlight, large appliances and drafts.
  5. Don't put flowers near a bowl of fruit, especially apples, pears, plums and tomatoes. They emit ethylene gas, which causes wilting.
  6. Use a commercial floral preservative or something similar; lemonade has been found to work.
  7. Every three days recut the stems, clean the vase, completely replace the water and add more preservative.

Our Arrangements and Bouquets

Q: What is a hand-tied arrangement?
A: A "Hand-Tied" bouquet is skillfully arranged so that you can place the flowers straight into your favourite vase. The bouquet is delivered wrapped in cellophane with a reservoir of water to ensure the flowers are as fresh as possible. Release the water from the bouquet by cutting a hole in the cellophane over a sink. Remove all gift-wrapping but do not untie your flowers. Follow care instructions as for bouquets.

Q: Can you tell me what you mean by an "Arrangement"?
A: The flowers are carefully arranged in floral foam, which is usually contained in a tray or basket. Carefully top up the container with water every day.

Q: What about the non-floral items in the arrangements like fruit and candles?
A: Fresh fruit and/or candles are sometimes included in personalised flower arrangements for decorative purposes only. Do not remove or eat the fruit as it may have been secured with wooden or plastic fixings, and to avoid the risk of fire you are advised not to light the candles.

Q: How should I look after your plants?
A: Most plants like light and an even temperature. Avoid draughts, fumes and cold. Foliage plants require little water in winter. Flowering plants generally need more water. Every plant has its own specific requirements and all plants should be fertilised as required/

Examples: You will need to water Azaleas and Hydrangeas daily and water St. Paulia and Cyclamen plants from the bottom and not the top.

Any further questions?

If you have any further questions, please contact us at 020 8947 6654.